e2bd Privacy Policy

Who We Are

e2bd ("we", "us", "our") operates the online casino and sports betting platform available at https://e2bd.io (the "Platform"). e2bd is Bangladesh's premier destination for cricket betting, live casino, slots, Teen Patti, Andar Bahar, crash games, Pool Rummy, and arcade games, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy describes how e2bd collects, uses, stores, shares, and protects the personal information of individuals who register for or otherwise access the Platform ("you", "your", "Player"). This policy applies to all personal data processed in connection with your use of the Platform, whether submitted during registration, collected automatically during browsing, or provided when contacting our customer support team.

By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the Platform immediately.

Information We Collect

2.1 Information You Provide Directly

When you register an account, complete our Know Your Customer (KYC) verification process, make a deposit or withdrawal, contact customer support, or participate in any promotion, you may provide us with the following categories of personal information:

• Full legal name as it appears on your national identification document
• Date of birth (used to verify you are 21 years of age or older)
• Residential address, including division, district, and postal code
• Email address and Bangladesh mobile phone number
• Username and password (password is stored in hashed, non-reversible form)
• Identity documents: National ID card (NID), passport, or driving licence
• Proof of address documents: utility bills or bank statements dated within 90 days
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard), or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, and others)
• Source of funds information where required by our compliance team
• Communications you send to our support team, including chat transcripts and email correspondence

2.2 Information Collected Automatically

When you access and use the Platform, certain technical and behavioural data is collected automatically by our systems, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Unique device identifiers and mobile advertising identifiers
• Session start and end times, session duration, and session frequency
• Pages visited, games played, bets placed, and navigation patterns within the Platform
• Referral source (the URL or channel through which you arrived at the Platform)
• Cookies and similar tracking technologies (see Section 6 for full details)

2.3 Information from Third Parties

In limited circumstances, e2bd may receive personal data about you from trusted third-party sources, including:

• Identity verification and KYC service providers who confirm the authenticity of identity documents
• Payment processors and mobile wallet operators who confirm transaction status
• Fraud prevention and anti-money laundering (AML) screening services
• Responsible gaming databases such as self-exclusion registers, where applicable

How We Use Your Information

e2bd uses the personal data we hold about you for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your explicit consent.

Where we process your personal data for marketing purposes, you may withdraw your consent at any time by contacting our support team or by updating your communication preferences within your account settings.

Legal Basis for Processing

e2bd processes your personal data only where a legitimate legal basis exists for doing so. The primary legal bases upon which we rely are as follows:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and e2bd — i.e., enabling you to register an account, play games, and make financial transactions on the Platform.
• Legal Obligation: Processing that is required in order for e2bd to comply with applicable law, including anti-money laundering regulations, age verification obligations, and regulatory reporting requirements.
• Legitimate Interests: Processing that is necessary for e2bd's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and product improvement, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, such as the sending of marketing communications or the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

5.1 Third-Party Service Providers

e2bd shares personal data with a carefully selected group of third-party service providers who assist us in operating the Platform. These providers are contractually bound to process your data only on e2bd's instructions and in accordance with this Privacy Policy. Categories of third-party service providers include:

• KYC and identity verification platforms
• Payment processors, mobile wallet operators (bKash, Nagad, Rocket, Upay), and banking partners
• Fraud detection and AML screening services
• Cloud hosting and data storage providers
• Customer support platform operators
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) — these providers may receive session-level technical data to operate their game software

5.2 Regulatory and Legal Disclosures

e2bd may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where such disclosure is required by law, court order, or to protect the rights, property, or safety of e2bd, its players, or the public. We will always endeavour to notify you of such disclosures where we are legally permitted to do so.

5.3 No Sale of Personal Data

e2bd does not sell, rent, lease, or trade your personal data to any third party for their own marketing or commercial purposes. This prohibition applies absolutely and is not subject to exception based on claimed anonymisation unless the data has been irreversibly de-identified and cannot reasonably be used to re-identify you.

5.4 Business Transfers

In the event that e2bd undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the privacy practices applicable to your data prior to that transfer taking effect.

Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. e2bd uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate, maintain, and improve the Platform, and to provide you with a personalised and secure experience.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable you to log in, navigate between pages, and access secure areas. They cannot be disabled without significantly impairing your ability to use the Platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve Platform performance.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, or recently played games, to provide a more personalised experience.
• Marketing Cookies (with consent): Where you have provided consent, these cookies track your browsing activity to help us deliver relevant promotional offers. You may withdraw this consent at any time via your account settings.

6.3 Managing Cookies

Most web browsers allow you to control cookie settings through the browser's preferences menu. You can choose to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from using certain features of the Platform, including account login and game access.

Data Retention

e2bd retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with e2bd, plus a period of up to 5 years following account closure to satisfy legal, regulatory, and compliance obligations.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction in accordance with financial record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer where required by applicable AML regulations.
• Customer Support Communications: Retained for up to 3 years from the date of the interaction, unless the matter is the subject of ongoing dispute or legal proceedings.
• Marketing Consent Records: Retained for as long as you remain opted in, plus a period sufficient to demonstrate compliance with consent obligations.

Upon the expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

Your Rights

As a user of the e2bd Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data e2bd holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require us to retain certain data.
• Right to Restrict Processing: You may ask us to limit the way we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on e2bd's legitimate interests, including profiling, where you believe your rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Children and Minors

The e2bd Platform is strictly intended for adults aged 21 years and above. e2bd does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on or submitted personal information to the e2bd Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Security Measures

e2bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the e2bd Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted Password Storage: User passwords are never stored in plain text. All passwords are processed through a one-way cryptographic hash function with salt before storage, making them computationally infeasible to reverse.
• Access Controls: Access to personal data within e2bd's internal systems is restricted on a strict need-to-know basis. Staff are granted access only to the data required to perform their specific role, and all access is logged and audited.
• Regular Security Audits: e2bd's systems and infrastructure undergo periodic security reviews and penetration testing by qualified personnel to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated systems monitor account activity in real time for indicators of fraud, unauthorised access, money laundering, and other prohibited conduct, triggering alerts and protective actions where anomalies are detected.

Despite these measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying e2bd immediately if you suspect any unauthorised access to your account.

Third-Party Services

The e2bd Platform integrates software and services from third-party providers to deliver game content, process payments, verify identities, and support customer operations. While e2bd takes care to partner only with reputable providers who maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party entities once data leaves our direct control.

Third-party game content providers whose software is integrated into the Platform — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others — may receive technical session data necessary to operate their respective game engines. This data is limited to what is technically required and is governed by the data processing agreements between e2bd and each provider.

Payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank operate under their own privacy policies and terms of service, which govern their handling of your financial data during payment processing. We encourage you to review the privacy policies of payment service providers you use.

This Privacy Policy does not extend to any third-party websites, platforms, or services that may be referenced in e2bd's communications, as those entities operate independently and under their own data governance frameworks.

Policy Updates

e2bd reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will provide advance notice to registered players by email to the address associated with their account, or via a prominent in-Platform notification, no less than 14 days before the updated policy takes effect.

The effective date at the top of this document will always reflect the date on which the most recently approved version of this Privacy Policy came into force. We encourage you to review this page periodically to remain informed of how e2bd handles your personal data.

Your continued use of the e2bd Platform after a policy update has been communicated and has taken effect constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must close your account and cease use of the Platform prior to the effective date of the changes.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 8, please contact the e2bd data team through any of the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available 24 hours a day, 7 days a week from within your e2bd account dashboard
• WhatsApp: +880 1XXX XXX XXX (available 08:00–00:00 Bangladesh Standard Time)

e2bd is committed to handling all privacy-related requests and complaints promptly and professionally. We aim to acknowledge receipt within 2 business days and to provide a substantive response within 30 days of receiving a valid request. Where a request is particularly complex or where a high volume of requests has been received, this period may be extended by a further 30 days, of which you will be notified.

If you are not satisfied with e2bd's response to your privacy complaint, you retain the right to escalate the matter to a relevant supervisory or regulatory authority in accordance with applicable law.